Subject: Tech Support Candidate - Arun Kumar
From: Arun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 07:53:07 -0400

| | Tech Support Test

Name | Arun Kumar
E-mail | [email-masked]
Phone Number | (091) 8630573420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl services India pvt ltd | Customer support executive | 20 march | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I restart my computer and after this I will check internet connection do work properly and open another website just becoz of this site server is down or not and clear all cookies. Check cable connection check router. It could be DNS server issue and Enable the proxy.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all open both devices Bluetooth after this pairing the devices and connect successfully.
What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I have been fascinated by technology all my life and I also love working with people. I want to use my technical know how to directly solve issues customers are having big problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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