Subject: English Language Test - Shubham Shukla
From: Shubham Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 07:42:41 -0400

| | Foreign Language Screening Test

Name | Shubham Shukla    /  (+91) 8102455633    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,
The handbag you ordered was handed over to courier company on the same day itself. The courier tried to deliver the product to you but the address you mentioned was found to be wrong.
please mention your  address correctly or send us the the another address so that
product can be delivered to you
Sorry for the inconvenience caused to you
Regards,
the babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We regret to be inconvenience caused to you. Please cancel the order and our courier partner will be at your doorstep within three days .you return the product to him and new TV cabinet will be delivered to you within five days.
Please show the official bill to the courier partner concerned and retain it.
Sorry for the inconvenience caused to you.
Regards,
Homebox team

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