Subject: Tech Support Candidate - Shaswat Chaudhary
From: Shaswat Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 07:40:54 -0400

| | Tech Support Test

Name | Shaswat Chaudhary
E-mail | [email-masked]
Phone Number | (91) 8700144013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Servers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Help desk analyst | 28 April 20ww | 18000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the error,  if the error is page can't be reached them I'll clear all cookies and cache and then change the proxy, and after doing all this steps I'll restart the system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we power on the Bluetooth for mobile and device both and then we need to pair the Bluetooth, by entering pairing key( if there), them the device must pair
What according to you makes you a good candidate for customer service or technical support job? | As I am from a technical background and good knowledge of domain
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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