Subject: English Language Test - M Jongmayangla
From: M Jongmayangla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 07:30:54 -0400

| | Foreign Language Screening Test

Name | M Jongmayangla    /  (91) 8373947427    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us.

We sincerely apologize for the delay in delivering your hand bag.

The courier service  tried to deliver your hand back on the address – 12 Blvd street, New York, however they could not find this address.

It will be of great help if you could kindly share your correct address so that we can get your hand back delivered to your address as soon as possible.

We appreciate your invaluable support.

Sincerely,
AbC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

It is with great concern that we received your email outlining the scratches on the TV cabinet.

I would like to personally apologize for your inconvenience.

I understand a simple apology doesn’t make up for the mentioned issue, but please rest assured that customers feedback is something that we take seriously.

We will be happy to send a replacement.

Please do not hesitate to contact us if you have any additional feedback.

Sincerely,
ABC

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