Subject: Tech Support Candidate - Aakash Pandey
From: Aakash Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 06:29:21 -0400

| | Tech Support Test

Name | Aakash Pandey
E-mail | [email-masked]
Phone Number | (91) 7838657989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Citrix

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process developer | | 42000
Previous Employer 1 | Infinite computer solutions | Associate executive | 6 jun 2020 | 23000
Previous Employer 2 | J2w | Support Engineer | 31 dec 2020 | 29000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to check the network connectivity first. Secondly try to clear the cache and  reset browser as well. Third try to get the result fo ping command .
To figure out problem,  try accessing same site from other systems as well

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on mobile and also turn on speaker as well
Check the available bluetooth devices on mobile screen
Try to pair the required speaker on your by tapping on that on screen

What according to you makes you a good candidate for customer service or technical support job? | As candidate, I am having experience handling MNC users . I having experience to support VIP users as well
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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