Subject: Tech Support Candidate - MOHAMMAD ALTAMASH
From: MOHAMMAD ALTAMASH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 06:23:10 -0400

| | Tech Support Test

Name | MOHAMMAD ALTAMASH
E-mail | [email-masked]
Phone Number | (110093) 7217629679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | IDC technologies Pvt Ltd. | Software Support Engineer | 5th June 2020 | ₹16880/-
Previous Employer 2 | Tech Mahindra | CSE | 31st March 2016 | ₹12000 approx.

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am trying to open www.ndtv.com and I am getting any error, As a computer user I'll first check the error message first, then if I am connected with a Lan cable, i can disconnect and plug it in back again in the Lan port.Then I'll cross check if the Internet is working fine in my Computer or not.Try to open a Random website on Google Chrome. Then if it's working fine; Then I'll try to visit the site again. If it is still not working then try to use that link in Other Web browser.Like in Google Chrome.Then it will work fine.And if I was using in Internet Explorer before , I can optimize the settings of Internet Explorer, clear it's cache and cookies as well. And will try to reach the website again. Then it will work fine in IE as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Bluetooth options on my Smartphone.
2.Then Search for a Bluetooth device to connect with my mobile.
3. Then I can see there a list of Bluetooth devices that are open and connected in my area or Location.
4. Then I will search for the Name of Bluetooth Speaker device, from which I have to connect. Then I will click on it and click on connect.
5.In this way I can connect a Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | If I am able to understand the queries of customers first , and then try to rectify that issues and support the customer. First isolate the problem then paraphrase it then try to resolve it. In this way we can easily support our customers whether it's a Technical or Customer support issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |