Subject: English Language Test - yash kaushik
From: yash kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 06:05:27 -0400

| | Foreign Language Screening Test

Name | yash kaushik    /  (+91 ) 7505719157    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi my name is Yash Kaushik and today I am here to assist you,
as I can check that you've ordered a hand bag from our online store and it didn't delivered to you yet, I apologize for the inconvenience that you have faced, i understand your concern and will surely assist you with issue.
I would like to tell you that the address you gave us is incorrect, please share correct address with me so I can update the address in the system. Please try changing your address while on checkout page.

Yash

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi cx name,

I apologize for the inconvenience which you're facing with the product, I would love assist you further, however first I need some information about the product which you received, Please share the model number, batch no., and invoice to place an replacement of the product.

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