Subject: Tech Support Candidate - Tarun khanna
From: Tarun khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 04:43:04 -0400

| | Tech Support Test

Name | Tarun khanna
E-mail | [email-masked]
Phone Number | (+91) 8585914335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SMC Global security | | |
Previous Employer 1 | Cube software | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check internet is working properly

Try to another browser.if I using Firefox or Chrome so I try to internet explorer - or vise versa

Clear browser cache, history and cookies

Changing maximum allowed TLS version

Scan  device for malware

underlying problem may not be mine. The site could really be down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 put Bluetooth speaker into pairing mode

2  swipe down from the top of the mobile screen

3 touch and hold Bluetooth

4 select the option to pair a new device

5 select your Bluetooth device speeker

What according to you makes you a good candidate for customer service or technical support job?

The ability to think logically

A good memory of how software and operating system work

Excellent listening and questioning skill

Ability to interact confidently with clients to establish what the problem is and explain the solution

Ability to work well in a team

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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