Subject: Daily performance summary for LiveSalesman team for May 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for May 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 4 | 1 | 5
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 1 | 40 | 9 | 50
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 9 | 25 | 2 | 36
Malek Hosan | 1 | 1 | 0 | 1 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 1 | 10 | 0 | 11
Hasan Nour | 0 | 3 | 2 | 0 | 5
Khaled Sufian | 0 | 6 | 21 | 4 | 31
Mohiuddin Lsm | 0 | 8 | 34 | 3 | 45
Naji Shabanh | 0 | 1 | 15 | 3 | 19
Grand Total | 1 | 31 | 151 | 23 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 57
| Delivery Related | Day of Delivery - Status | 13
| | Delayed Delivery (Furniture) | 22
| | Delivery Status | 24
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 2
Customer Services Total | | | 128
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 2
| | Promo Code | 1
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Product Specification | 7
PreSales Total | | | 19
Grand Total | | | 148

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 2 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 1 | 0 | 0 | 9 | 12
Ali hazzaa | 6 | 3 | 5 | 4 | 5 | 26 | 49
Naji Shabanh | 6 | 0 | 3 | 5 | 4 | 8 | 26
Mohiuddin Lsm | 7 | 19 | 2 | 7 | 4 | 17 | 56
Ali Ibraheem | 1 | 2 | 0 | 2 | 3 | 9 | 17
Doaa Almutawa | 0 | 0 | 2 | 8 | 1 | 3 | 14
Asma Alotaibi | 0 | 0 | 1 | 1 | 3 | 14 | 19
! Hassan Saeed | 0 | 0 | 1 | 1 | 4 | 11 | 17
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 0 | 1 | 0 | 1 | 0 | 1 | 3
Abdallah Ahmed | 0 | 0 | 0 | 0 | 2 | 7 | 9
Jaber Almarri | 0 | 0 | 3 | 1 | 1 | 4 | 9
Mohad Kmali | 8 | 2 | 8 | 5 | 4 | 8 | 35
Khaled Sufian | 4 | 8 | 3 | 0 | 1 | 5 | 21
taher Mohammad | 3 | 2 | 1 | 2 | 2 | 6 | 16
Sultan Motawa | 0 | 6 | 0 | 4 | 1 | 3 | 14
Abdullah Otaibi | 0 | 2 | 2 | 3 | 1 | 5 | 13
Faisal Abdullah | 0 | 7 | 1 | 2 | 3 | 3 | 16
Md Yahya | 0 | 1 | 5 | 3 | 2 | 2 | 13
Hasan Nour | 2 | 0 | 1 | 0 | 0 | 1 | 4
Abdullah Abuthnain | 0 | 0 | 1 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 39 | 54 | 41 | 49 | 43 | 146 | 372

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 2 | 4 | 9 | 16
Ali hazzaa | 8 | 2 | 2 | 2 | 0 | 3 | 17
Doaa Almutawa | 0 | 0 | 0 | 4 | 2 | 2 | 8
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Faisal Abdullah | 0 | 2 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1 | 0 | 2
Md Yahya | 0 | 1 | 3 | 1 | 1 | 0 | 6
Mohad Kmali | 1 | 2 | 0 | 0 | 1 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1 | 0 | 2
! Hassan Saeed | 2 | 0 | 0 | 0 | 1 | 0 | 3
Khaled Sufian | 6 | 2 | 0 | 1 | 1 | 0 | 10
Sultan Motawa | 0 | 0 | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 0 | 1 | 2 | 0 | 0 | 3
Naji Shabanh | 1 | 0 | 1 | 1 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 6 | 1 | 0 | 0 | 0 | 0 | 7
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 29 | 13 | 8 | 15 | 12 | 16 | 93

Please feel free to reach out for any further clarifications.