Subject: Daily performance summary for LiveSalesman team for May 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for May 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 7 | 0 | 2 | 16
Raghwendra Pratap Singh | 0 | 1 | 22 | 0 | 6 | 29
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 12 | 0 | 6 | 0 | 5 | 23
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 18 | 0 | 20
Abu Sufian | 15 | 0 | 0 | 0 | 0 | 15
Amir Aziz | 6 | 0 | 0 | 0 | 0 | 6
Ankit Kumar | 4 | 3 | 10 | 0 | 1 | 18
Alhamzi Mohammed | 0 | 2 | 5 | 0 | 0 | 7
Aws Adra | 0 | 2 | 6 | 0 | 0 | 8
Gaurav Payal | 0 | 10 | 41 | 0 | 2 | 53
Tathru Nukhu | 0 | 4 | 44 | 0 | 0 | 48
Waseem Ahemad . Khan | 0 | 5 | 17 | 0 | 9 | 31
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 46 | 27 | 158 | 18 | 25 | 274

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 2
| | Delivery Status | 36
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 3
Customer Services Total | | | 83
Mattress Related | Post-Sales | Product Complaints | 1
| | Sagging | 1
Mattress Related Total | | | 2
No Answer Total | | | 8
No Answer | No Answer | No Answer | 8
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 3
| | Store Availability | 8
| | Store Location | 3
| Product Related | (blank) | 1
| | Product Specification | 55
PreSales Total | | | 75
Grand Total | | | 168

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 5 | 11
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 2 | 3 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 10 | 1 | 0 | 0 | 0 | 0 | 11
Abu Sufian | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 27 | 5 | 0 | 1 | 0 | 5 | 38

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 3 | 1 | 2 | 3 | 8 | 20
Ankit Kumar | 5 | 3 | 0 | 1 | 0 | 6 | 15
Jok Kuol | 1 | 0 | 2 | 0 | 0 | 8 | 11
Waseem Ahemad . Khan | 5 | 4 | 1 | 1 | 3 | 9 | 23
Abu Sufian | 0 | 1 | 6 | 6 | 3 | 5 | 21
Raghwendra Pratap Singh | 1 | 1 | 0 | 4 | 1 | 6 | 13
Aws Adra | 2 | 4 | 0 | 1 | 0 | 3 | 10
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 2 | 0 | 0 | 1 | 4
Tathru Nukhu | 6 | 0 | 0 | 2 | 1 | 1 | 10
Gaurav Payal | 13 | 5 | 3 | 4 | 3 | 0 | 28
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 37 | 21 | 15 | 22 | 15 | 47 | 157

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 3 | 1 | 4 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 2 | 4
Aws Adra | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ankit Kumar | 0 | 0 | 0 | 1 | 1 | 1 | 3
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 5 | 8
Waseem Ahemad . Khan | 2 | 0 | 1 | 1 | 2 | 3 | 9
Raghwendra Pratap Singh | 1 | 1 | 3 | 0 | 0 | 2 | 7
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 1 | 4 | 7 | 5 | 19 | 43

Please feel free to reach out for any further clarifications.