Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 09:50:07 -0400

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 8923225296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | International Voice Process | Currently working | 30,000
Previous Employer 1 | Magicpin | Technical Associate | 26/09/2020 | 18,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh web page.
2.Open another web page if it is working fine.
3.Check internet connection.
4.Reconnect to another internet network.
5.Try accessing the web page on another device or browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open settings or Task bar to access bluetooth settings.
2.Tap on pair device.
3.Make sure the device is visible.
4.Locate the bluetooth device in the list.
5.Tap to pair and connect.

What according to you makes you a good candidate for customer service or technical support job? | I always listen actively to customer queries and correspond to the problem, letting them explain the issue in detail. With my experience in a similar job function, I have gained the ability to prioritize my tasks relating to the chain of command or instruction provided by the higher level of management and build a connection with the customer leads to class customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |