Subject: Colo Chat Audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 4 May 2022 03:50:34 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: RB2CODCMWC (Anish): OOS (Out of scope) issue for us, we do not support or provide hacker tracking services. 

Chat ID: RBZBVVQM3K (Harsh): Customer queried for services which we do not provide/offer so he was advised if he was interested in any of the services that we provide and then chat was closed after no proper response. 

Chat ID: RBXB3H6UEK (Harsh): Customer was looking for Colocation services and gave us a few lead generation details, case escalated to the sales team to contact customer with his needs. 

Chat ID: RBPA16C4ZS (Harsh): Incomplete chat, customer was looking for colocation services however he did not responded to lead generation questions. 

Chat ID: RBD84JHMLE (Harsh): Chat was handled absolutely well and as per process guilines and protocols and anwered all customer quries pretty well and also forwarded the details to sales team so that they could call customer and discuss/help him with his colocation requirements. 

Thanks and Regards 
Amit