Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 4 May 2022 03:11:13 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RB1BKBHSF6 (Jason ): Chat was handled absolutely well and as per the situation as the customer had trip proposal made by Jayway earlier when he planned for the tour however could not visit due to Covid and wanted to travel this year end. 

Chat ID: RB3BTKX13K (Harsh ): Incomplete chat however missed to ask about the duration of the travel/trip. 

Chat ID: RB4B8LSZXM (Jason ): Chat was handled extremely well and as per process guidelines and protocols and answered all customer's queries and questions and also gathered lead generation details to forward to expert vacation planner to plan upcoming vacation for the customer. 

Chat ID: RB6B9VBVV2 (Harsh ): Chat was handled extremely well and as per process guidelines and protocols and answered all customer's queries and questions and also gathered lead generation details to forward to expert vacation planner to plan upcoming vacation for the traveller. 

No missed/abandoned chats. 

Thanks and Regards 
Amit