Subject: English Language Test - Neelu Dubey
From: Neelu Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 02:29:37 -0400

| | Foreign Language Screening Test

Name | Neelu Dubey    /  (110020) 8882413314    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greeting of the day!

As you are a valuable customer of our Online Store, as you have ordered a hand bag from portal. Our courier partner tried reaching you to get the product delivered. However as per him the address is wrong and you are for the delivery at different place.

Hence we would request you to please share us your upgraded address or the alternate contact details to get it delivered as soon as possible.

Thanks and Regards
Online Store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings of the day!

We really apologies for the inconvenience caused you, we would request you to kindly share some images of the product where you found scratches. So, we will be able to assist you and will be able to highlight our team of a replacement or return.

Thanks and Regards
Homebox Support

| |