Subject: Tech Support Candidate - Nausee Bano
From: Nausee Bano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 02:20:02 -0400

| | Tech Support Test

Name | Nausee Bano
E-mail | [email-masked]
Phone Number | (91) 8535906303
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla,Shaheen bagh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technology | Senior Analyst | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get thus situation 1st step I will check my internet connection turn it off again on 2nd I will check in other browser it is working or not if working then fine 3rd I will reset network and again try now issue resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on my mobile Bluetooth then turn on speaker Bluetooth now check my mobile name now its connected.
What according to you makes you a good candidate for customer service or technical support job? | I have four year of experience in customer service/Technical Support.  I faced lots of customer in everyday good bad both I know how to handle them and for my customer service I get awarded by Hp.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |