Subject: English Language Test - NITU SINGH MALLA
From: NITU SINGH MALLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 02:07:46 -0400

| | Foreign Language Screening Test

Name | NITU SINGH MALLA    /  (+91) 8709169293    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We sincerely apologize to you for the delay in delivery of the products you ordered wit us. As per the courier, your address is incorrect, due to inappropriate. Kindly share your full address with correct pin code, so that we can do the needful.
For any other queries please contact at our email - babyshop.com

Thank you,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir/ Mam,
We regret that you have received a defective product. Please accept my apologies on behalf of my company for the inconvenience caused. We have a strict quality check procedure in place that ensures that no defective product escapes our eyes.

We started an enquiry into the cause of the damage and found out that the product was damaged during the course of shipment.

I have made a note to your complaint. We will provide you a replacement for the defective product. In the next 2-3 days, our delivery executive will have reached you to collect the defective product and will provide you a new one in return.

Please accept our apologies for the inconvenience caused.

Please feel free to contact me via email, if need help anytime else.

Sincerely
XYZ

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