Subject: Daily performance summary for LiveSalesman team for May 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for May 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 5 | 35 | 2 | 42
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 9 | 22 | 3 | 34
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 4 | 3 | 0 | 7
Hasan Nour | 0 | 2 | 6 | 2 | 10
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 0 | 0 | 18 | 4 | 22
Grand Total | 0 | 22 | 84 | 11 | 117

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | Day of Delivery - Status | 12
| | Delayed Delivery (Furniture) | 20
| | Delayed Delivery (HH) | 1
| | Delivery Status | 7
Customer Services Total | | | 63
PreSales | Product Related | Product Specification | 1
PreSales Total | | | 1
Grand Total | | | 64

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 2 | 1 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 7 | 3 | 4 | 3 | 4 | 26 | 47
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 8 | 10
Naji Shabanh | 3 | 2 | 5 | 1 | 4 | 8 | 23
Mohiuddin Lsm | 13 | 16 | 2 | 5 | 5 | 15 | 56
Ali Ibraheem | 3 | 0 | 0 | 4 | 1 | 9 | 17
Doaa Almutawa | 0 | 0 | 4 | 10 | 1 | 4 | 19
Asma Alotaibi | 0 | 1 | 1 | 1 | 2 | 14 | 19
! Hassan Saeed | 0 | 0 | 1 | 2 | 5 | 10 | 18
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abdallah Ahmed | 0 | 0 | 0 | 0 | 2 | 7 | 9
Jaber Almarri | 0 | 0 | 3 | 1 | 1 | 4 | 9
Mohad Kmali | 4 | 7 | 5 | 4 | 3 | 9 | 32
Khaled Sufian | 6 | 3 | 3 | 0 | 1 | 4 | 17
Abdullah Otaibi | 0 | 4 | 0 | 3 | 2 | 5 | 14
taher Mohammad | 6 | 1 | 0 | 3 | 3 | 5 | 18
Sultan Motawa | 0 | 6 | 2 | 3 | 1 | 2 | 14
Faisal Abdullah | 2 | 6 | 0 | 2 | 4 | 2 | 16
Md Yahya | 1 | 4 | 2 | 3 | 2 | 2 | 14
Hasan Nour | 2 | 1 | 0 | 0 | 0 | 1 | 4
Abdullah Abuthnain | 0 | 0 | 1 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Alhamzi Mohammed | 0 | 2 | 0 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 47 | 59 | 33 | 46 | 43 | 139 | 367

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 3 | 3 | 9 | 16
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 7 | 1 | 1 | 2 | 1 | 2 | 14
Doaa Almutawa | 0 | 0 | 0 | 7 | 2 | 1 | 10
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Faisal Abdullah | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1 | 0 | 2
Md Yahya | 1 | 3 | 2 | 0 | 1 | 0 | 7
Mohad Kmali | 2 | 2 | 0 | 0 | 1 | 0 | 5
! Hassan Saeed | 2 | 0 | 0 | 1 | 0 | 0 | 3
Khaled Sufian | 2 | 0 | 0 | 2 | 0 | 0 | 4
Sultan Motawa | 0 | 0 | 0 | 1 | 0 | 0 | 1
taher Mohammad | 1 | 1 | 1 | 2 | 0 | 0 | 5
Naji Shabanh | 0 | 1 | 0 | 1 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 9 | 5 | 21 | 9 | 15 | 82

Please feel free to reach out for any further clarifications.