Subject: Daily performance summary for LiveSalesman team for May 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for May 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 1 | 38 | 0 | 9 | 48
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 13 | 1 | 15 | 0 | 6 | 35
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 18 | 0 | 0 | 0 | 2 | 20
Amir Aziz | 1 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 15 | 3 | 1 | 0 | 1 | 20
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 13 | 1 | 2 | 0 | 3 | 19
Alhamzi Mohammed | 0 | 3 | 32 | 0 | 3 | 38
Gaurav Payal | 0 | 3 | 40 | 0 | 0 | 43
Tathru Nukhu | 0 | 4 | 41 | 0 | 0 | 45
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 62 | 16 | 169 | 0 | 25 | 272

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 8
| | Delivery Status | 17
| | Fresh fixing pending | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 47
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | Other Enquiry | Store Availability | 9
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Product Specification | 45
PreSales Total | | | 58
Grand Total | | | 111

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 5 | 6
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 0 | 6
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 17 | 0 | 0 | 1 | 0 | 5 | 23

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 2 | 0 | 3 | 1 | 7 | 17
Ankit Kumar | 2 | 3 | 0 | 1 | 0 | 6 | 12
Jok Kuol | 1 | 3 | 0 | 0 | 0 | 8 | 12
Waseem Ahemad . Khan | 0 | 3 | 1 | 2 | 2 | 10 | 18
Abu Sufian | 2 | 2 | 7 | 5 | 1 | 5 | 22
Raghwendra Pratap Singh | 1 | 1 | 1 | 3 | 1 | 6 | 13
Aws Adra | 1 | 3 | 0 | 1 | 0 | 3 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 1 | 0 | 0 | 1 | 4
Tathru Nukhu | 2 | 0 | 1 | 1 | 1 | 1 | 6
Gaurav Payal | 10 | 2 | 3 | 2 | 3 | 0 | 20
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 24 | 20 | 14 | 19 | 10 | 47 | 134

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 1 | 2 | 2 | 3 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 2 | 1 | 4
Aws Adra | 0 | 0 | 0 | 1 | 1 | 1 | 3
Ankit Kumar | 0 | 0 | 1 | 0 | 1 | 1 | 3
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 5 | 7
Waseem Ahemad . Khan | 1 | 1 | 0 | 1 | 2 | 2 | 7
Raghwendra Pratap Singh | 3 | 3 | 1 | 0 | 0 | 3 | 10
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 4 | 3 | 5 | 8 | 17 | 44

Please feel free to reach out for any further clarifications.