Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 3 May 2022 04:32:47 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RBRAMSJISZ (Anish): Incomplete chat, however the response in this case should be : Online reservation must be made at least 12 hours in advance. However, you can still rent a car for the same day by calling the reservation line at 974-7063-4433, or by walking in to the physical location." 

Chat ID: RBPA8FBU6B (Harsh): The chat was handled extremely well and as per process guidelines and protocols due to which the customer rated the chat as "good". 

Chat ID: RBI9IY687H (Harsh): The chat was handled absolutely well and as per process guidelines and protocols due to which the customer rated the chat as "good". 

Chat ID: RBH96T5W84 (Jason): Incomplete chat, the customer left the chat when he was asked lead generation questions not sure about the reason why it was done. 

Chat ID: RBO7CE9DBG (Anis h): The chat was handled well however missed to answer customer's direct questions like " Wt's the minimum rates please and is there any deposit amount?! and the verbiage for lead generation should be " Sure, we can get one of our Sales expert to get in touch with you with more information. 
May I know your full name, email and phone number(along with the country code)?" 

Thanks and Regards, 
Amit