Subject: English Language Test - Rajni Verma
From: Rajni Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 05:39:09 -0400

| | Foreign Language Screening Test

Name | Rajni Verma    /  (+91) 9540656149    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Name],
I am sorry to learn that you were on hold with our customer service department. I understand how frustrating this must have been for you. We value our customers&#039; time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issue you&#039;re facing by us, and our team is already working actively to resolve the issue. I&#039;ll notify you right away when your correct order will deliver and I also provide you the tracking id. So you can also track your order by you
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.
Warm Regards,
Rajni verma
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [Abdul],
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
You purchased a tv cabinet last weem from Homebox last week. And your complaint is about to return and repalce.First, I would like to apologize for the frustration you&#039;ve been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

we&#039;d be grateful if you can waot for some more days.i already raised a complain for replacement
We are truly sorry for the inconvenience and hope to offer you better services in the future.
For any questions or further assistance, please reply to this message or call us at 1-800-234-5678.
Best regards,
Rajni verma
Customer

| |