Subject: English Language Test - preeti singh
From: preeti singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 03:16:52 -0400

| | Foreign Language Screening Test

Name | preeti singh    /  (91) 09326412688    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Dear Customer,
We apologize for inconvenience caused due to unsuccessful delivery of your product as our delivery agent failed to find the location. I request you to kindly give alternative address where the delivery could be made. And we hope to give our best service to you.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We apologize for inconvenience caused to you . We promise to resolve your issue.  we will be sending our technical team to further investigate the problem and come up with a resolution for the same. Kindly coperate with us. And We hope to hear good feedback from you on the complete resolution of your issue. Thanks for choosing homebox .

Thanks

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