Subject: English Language Test - Sakshi Bansal
From: Sakshi Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 02:19:59 -0400

| | Foreign Language Screening Test

Name | Sakshi Bansal    /  (110064) 9811882625    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mrs. Sharma

Thankyou for pointing us to the problem. I understand this must be very frustrating to  you.
Our company has handed over the courier to courier company same day but the delivery person was not able to deliver the product as your address was mentioned wrong.
I request you to please Co-operate and provide your correct address or you can call the courier company tomorrow at 9.am
Thankyou so much
Wishing you the best !
Sakshi - Customer Care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul

We are very sorry to know about the product and i'd like to apologise for the same .
We will replace the tv cabinet tomorrow morning. Our team will get back to you in the morning
Thankyou
Customer care

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