Subject: English Language Test - Rohan Kangra
From: Rohan Kangra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 02:18:06 -0400

| | Foreign Language Screening Test

Name | Rohan Kangra     /  (91) 8588010149    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/madam,

We are really sorry for this inconvenience but the address you given to us is wrong.So please mail your current address and we will send your package as soonest.

Regards,
Customer service executives

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

Please send your order number and I'll check the policies of your product and after that we will resolve your problem as soonest. Sorry for this inconvenience.

Regards,
Homebox team

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