Subject: Tech Support Candidate - Diksha Gupta
From: Diksha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 02:06:19 -0400

| | Tech Support Test

Name | Diksha Gupta
E-mail | [email-masked]
Phone Number | (+91) 7209942295
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MATS | IT SERVICE DESK ANALYST | 06.01.2022 | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the page
2.Make sure the website is enabled.
3.Make sure cookies are enabled
4.Clear your cache and cookies
5.Make sure your web browser is up to date
7.Try a different web browser.
8.If not try to restart your PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen of your mobile phone.
2.Touch and hold Bluetooth
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the bluetooth device you want to pair with your device.
5.Follow any on-screen instruction.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be considered for someone to be great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. "Customer First" is a mantra for any organization to succeed in its business. I follow this mantra . Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the customer realizes would definitely differentiate yopu from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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