Subject: Daily performance summary for LiveSalesman team for May 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for May 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 3 | 22 | 3 | 28
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 5 | 0 | 6
Mohiuddin Lsm | 0 | 11 | 6 | 7 | 24
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 3 | 4 | 1 | 8
Md Yahya | 0 | 2 | 25 | 1 | 28
Mohad Kmali | 0 | 2 | 4 | 1 | 7
Grand Total | 1 | 21 | 66 | 13 | 101

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | Day of Delivery - Status | 2
| | Delivery Status | 32
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 45
Live Sales | Pre-Sale | Help in completing the order | 9
| | Help placing new order | 2
Live Sales Total | | | 11
No Answer | No Answer | (blank) | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 10
PreSales | (blank) | (blank) | 2
| Policy Related | Delivery Time | 2
| Product Related | Product Specification | 2
PreSales Total | | | 6
Grand Total | | | 73

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 2 | 2 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 10 | 12
Ali hazzaa | 3 | 4 | 2 | 3 | 5 | 24 | 41
! Hassan Saeed | 0 | 2 | 0 | 3 | 4 | 13 | 22
Naji Shabanh | 0 | 3 | 5 | 2 | 2 | 8 | 20
Mohiuddin Lsm | 28 | 4 | 9 | 0 | 8 | 16 | 65
Ali Ibraheem | 4 | 0 | 1 | 3 | 1 | 9 | 18
Doaa Almutawa | 0 | 2 | 6 | 7 | 1 | 4 | 20
Asma Alotaibi | 0 | 1 | 1 | 2 | 1 | 14 | 19
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abdallah Ahmed | 0 | 0 | 0 | 0 | 2 | 8 | 10
Jaber Almarri | 0 | 3 | 0 | 2 | 0 | 4 | 9
Mohad Kmali | 4 | 8 | 4 | 2 | 3 | 8 | 29
Khaled Sufian | 8 | 6 | 0 | 0 | 2 | 3 | 19
Abdullah Otaibi | 2 | 2 | 2 | 1 | 2 | 5 | 14
taher Mohammad | 6 | 1 | 1 | 2 | 4 | 4 | 18
Md Yahya | 2 | 5 | 1 | 3 | 1 | 3 | 15
Sultan Motawa | 6 | 0 | 4 | 2 | 1 | 2 | 15
Faisal Abdullah | 7 | 1 | 0 | 5 | 1 | 3 | 17
Hasan Nour | 0 | 1 | 1 | 0 | 0 | 1 | 3
Abdullah Abuthnain | 0 | 2 | 0 | 0 | 1 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 3 | 0 | 0 | 1 | 0 | 0 | 4
Grand Total | 74 | 47 | 37 | 39 | 40 | 143 | 380

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 3 | 4 | 8 | 16
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 4 | 2 | 0 | 1 | 1 | 2 | 10
Doaa Almutawa | 0 | 0 | 1 | 5 | 2 | 1 | 9
Faisal Abdullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1 | 0 | 2
Md Yahya | 2 | 5 | 1 | 2 | 0 | 0 | 10
Mohad Kmali | 3 | 0 | 0 | 1 | 0 | 0 | 4
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
taher Mohammad | 1 | 1 | 2 | 1 | 0 | 0 | 5
Khaled Sufian | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohiuddin Lsm | 4 | 0 | 0 | 1 | 0 | 0 | 5
Naji Shabanh | 0 | 1 | 2 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 10 | 7 | 17 | 8 | 13 | 75

Please feel free to reach out for any further clarifications.