Subject: Daily performance summary for LiveSalesman team for May 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for May 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 0 | 7 | 0 | 3 | 10
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 1 | 5 | 0 | 4 | 11
Malek Hosan | 6 | 0 | 0 | 7 | 0 | 13
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 9 | 0 | 14 | 0 | 7 | 30
Alhamzi Mohammed | 1 | 0 | 4 | 0 | 0 | 5
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 5
Gaurav Payal | 0 | 2 | 38 | 0 | 1 | 41
Tathru Nukhu | 0 | 1 | 46 | 0 | 1 | 48
Raghwendra Pratap Singh | 0 | 0 | 9 | 0 | 1 | 10
Waseem Ahemad . Khan | 0 | 0 | 3 | 0 | 4 | 7
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 4 | 126 | 7 | 21 | 180

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | Delivery Status | 19
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 4
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 32
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 1
| Other Enquiry | Store Availability | 3
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 77
PreSales Total | | | 86
Grand Total | | | 122

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 2 | 0 | 0 | 0 | 5 | 23
Malek Hosan | 2 | 1 | 1 | 0 | 0 | 0 | 4
Abu Sufian | 2 | 3 | 1 | 0 | 0 | 0 | 6
Amir Aziz | 0 | 5 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 7 | 0 | 0 | 0 | 0 | 0 | 7
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 11 | 2 | 0 | 0 | 5 | 49

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 1 | 0 | 3 | 1 | 7 | 15
Ankit Kumar | 3 | 0 | 1 | 1 | 0 | 6 | 11
Jok Kuol | 3 | 2 | 0 | 0 | 0 | 8 | 13
Waseem Ahemad . Khan | 3 | 1 | 1 | 0 | 2 | 10 | 17
Aws Adra | 4 | 0 | 0 | 1 | 0 | 4 | 9
Abu Sufian | 2 | 6 | 4 | 4 | 3 | 3 | 22
Raghwendra Pratap Singh | 1 | 0 | 2 | 1 | 2 | 5 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 1 | 3
Tathru Nukhu | 0 | 0 | 2 | 1 | 0 | 1 | 4
Gaurav Payal | 7 | 3 | 2 | 4 | 1 | 0 | 17
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 26 | 15 | 13 | 15 | 10 | 45 | 124

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 1 | 2 | 2 | 3 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 1 | 3
Aws Adra | 1 | 0 | 1 | 0 | 1 | 1 | 4
Ankit Kumar | 0 | 0 | 2 | 0 | 1 | 1 | 4
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 5 | 5
Waseem Ahemad . Khan | 2 | 1 | 0 | 1 | 2 | 2 | 8
Raghwendra Pratap Singh | 1 | 3 | 0 | 0 | 0 | 3 | 7
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 4 | 4 | 4 | 7 | 17 | 41

Please feel free to reach out for any further clarifications.