Subject: Tech Support Candidate - Shoaib Ahmed
From: Shoaib Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 10:24:23 -0400

| | Tech Support Test

Name | Shoaib Ahmed
E-mail | [email-masked]
Phone Number | (+91) 8265999568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RVS iGLOBAL | It system engineer | | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all I will check what is the error coming, is it coming only on my computer or any other systems as well. If the error is on all computers then might be the site gone down. If not
I will try to open the website on phone, if that got worked so might be the issue is with my computer.
I will check the internet connection, will try to open that website on other browsers as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Go to blutooth
Turn on the speaker
Search for new available devices
Once the device appear, click pair the device
It will get connected

What according to you makes you a good candidate for customer service or technical support job? | As per my current customer handling and quite good technical skills, getting great feedback from the customers and the team, i can say i am fit for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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