Subject: Tech Support Candidate - Abhiram Kumar
From: Abhiram Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 08:42:10 -0400

| | Tech Support Test

Name | Abhiram Kumar
E-mail | [email-masked]
Phone Number | (91) 7978250165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bokaro steel city
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Briztech infosystem pvt Ltd | Field engineer | 2 Feb 2022 | 20500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check net connectivity is ok.
If net connectivity is fine then I will troubleshoot window chrome browser it there is any VPN or firewall active

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open settings
Go to settings in Bluetooth turn it on on both the device .then allow them to pair with each other.

What according to you makes you a good candidate for customer service or technical support job? | “I am qualified for this position because I have the skills you need and the experience to back it up.”
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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