Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 2 May 2022 04:30:12 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RBO43BIA3V (Jason ): Chat was handled pretty well however there was no response from the customer after the initial response, so the chat was closed/ended. 

Chat ID: RBO4JDM3OQ (Harsh ): Incomplete chat, customer left the chat when he/she was asked about lead generation details. 

Chat ID: RBP4OIDGBT (Harsh ): Incomplete chat, Customer mentioned he would call us on Monday and left the chat when he was asked about lead genaration details. 

Chat ID: RB06R4S6FY (Harsh ): Chat was handled extremely well and as per process guidelines, answered all customer's questions/queries and gathered lead generation details to arrange a call back from our travel expert to plan customer's next vacation. 

Chat ID: RB06T4OG33 (Harsh ): Chat was handled pretty well and as per process guidelines however missed to ask about the travel destination that he was looking/planning to visit. 

Chat ID: RB36OK1I53 (Harsh ): Chat was handled extremely well and as per process guidelines, answered all customer's questions/queries and gathered lead generation details to arrange a call back from our travel expert to plan customer's next vacation. 

Chat ID: RB563T5PZD (Anish ): Incomplete chat, customer left after initial response. 

Chat ID: RB564TXZ6B (Anish ): Incomplete chat, customer left the chat when he was asked about lead generation details. 

Chat ID: RBA7UU3CYL (Harsh ): Chat was handled extremely well and as per process guidelines, answered all customer's questions/queries and gathered lead generation details to arrange a call back from our travel expert to plan customer's next vacation. 

Chat ID: RBB78WB7KH (Harsh ): Incomplete chat, customer left the chat when he was asked about lead generation details. 

Chat ID: RBC881VFQ1 (Harsh ): Chat was handled extremely well and as per process guidelines, answered all customer's questions/queries and gathered lead generation details to arrange a call back from our travel expert to plan customer's next vacation. 

Chat ID: RBC8U49FD8 (Harsh ): Missed to answer customer 's question " The 15 day ultimate tour of turkey dose it include the flight from California to turkey". Need to inform customers that The package excludes: 

    * Flights to and from Europe. 
No missed/abandoned chats. 

Thanks and Regards 
Amit