Subject: English Language Test - SAHIL DOGRA
From: SAHIL DOGRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 06:21:11 -0400

| | Foreign Language Screening Test

Name | SAHIL DOGRA    /  (91) 8527749629    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We would like to inform you that we have already shipped  your courier and it has been handover to the courier company for dispatch on the given address, Please collect the courier from the delivery address.

Thanks & Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We really apologies for the bad experience that you have been through but we request you to share the pictures of the cabinet so that we can proceed according to the guidelines of the company If the product is in the time frame of replace or return, Also there should be no physical damage to the product.

Thanks & Regards
XYZ

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