Subject: English Language Test - Sukriti Singh
From: Sukriti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 06:18:16 -0400

| | Foreign Language Screening Test

Name | Sukriti Singh    /  (98523) 16930    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Sorry for the inconvenience!
We have shipped your order on 19th April 2022.
Our courier person tried to deliver your order but the address given by you is incorrect.
Kindly recheck the address and update so that we can proceed further.

Thanks and regards:
Sukriti

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Sorry for the inconvenience!
We have received your return request.You have chosen pickup as your return mode.Please keep the item ready for pickup.
Once it reaches our warehouse,we will do a quality check of the product.If the quality check is successful,we will initiate the refund.

Return Address:
Sukriti
Boring road
Patna-800023
Mobile:+919852316930

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