Subject: English Language Test - Saima Izhar
From: Saima Izhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:57:12 -0400

| | Foreign Language Screening Test

Name | Saima Izhar    /  (91) 6388249307    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from babyshop.com.
We are  writing this letter to you upon your enquiry of your order placed 14 days back.
We had handed over the package to the courier company on the same day, but it seems that your delivery address is incorrect. That's why the order could not be delivered to you. Kindly correct the delivery address so that we can deliver your address.
Thank you
Regards babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from babyshop.com,
I am sorry to know that the TV cabinet you ordered from us has scratches in it. I really apologise for the inconvenience you faced for this product, since replacement can be made for this order, i am creating a replacement for you order, you can return the original one and get a new one. Further details about replacement of the your order will be send in a separate mail.
Thank you
Regards babyshop.com

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