Subject: English Language Test - Neena Thakkar
From: Neena Thakkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:11:50 -0400

| | Foreign Language Screening Test

Name | Neena Thakkar    /  (91) 9953995973    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi! As we recieved your request and it has been shipped by us on same day to courier company. As courier checked that your address was wrong kindly update your current address by email or over call.
Thank you
Regards
Homebox Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi! We are apologized that you are facing issues regarding TV cabinet . We will surely help you regarding same but it should be in terms and conditions by the company
Thank you
Regards
Homebox Team

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