Subject: Tech Support Candidate - Abhishek Upadhyay
From: Abhishek Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 00:59:14 -0400

| | Tech Support Test

Name | Abhishek Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 6394041921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | vijay nagar Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
MS word

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Value point systems pvt ltd | system expert | 15 may 2022 | 18000
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I would like to check my internet connection. If its proper then I have to check my browser settings like site blocker and clear all cashe,cookies. If still face the problem then I will check my ISP whether they had block some websites or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch ON that speaker . Open my mobile settings, go to connections then Bluetooth and select the Bluetooth device name of that speaker. Then click on pair option
What according to you makes you a good candidate for customer service or technical support job? | I am technically sound if its comes to computers, digital gadgets. I also have more than 3 years of industry working experience in technical support field. I worked on various ITSM tool like IBM SCCD, system now. I also have working knowledge of ms word, ms excel, Service Requests, email support and chat support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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