Subject: Daily performance summary for LiveSalesman team for May 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 09:05:31 +0530

Please find listed below the performance data for the LiveSalesman team for May 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 4 | 11 | 1 | 16
Khaled Sufian | 0 | 8 | 37 | 5 | 50
Mohad Kmali | 0 | 3 | 6 | 1 | 10
taher Mohammad | 0 | 10 | 45 | 1 | 56
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 9 | 16 | 8 | 33
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 6 | 0 | 0 | 6
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 7 | 22 | 3 | 32
Ali Ibraheem | 0 | 3 | 14 | 3 | 20
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Md Yahya | 0 | 2 | 64 | 1 | 67
Jok Kuol | 0 | 0 | 0 | 0 | 0
Grand Total | 2 | 55 | 215 | 23 | 295

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 68
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 12
| | Delayed Delivery (Furniture) | 24
| | Delayed Delivery (HH) | 1
| | Delivery Status | 75
| | Missing items\parts | 3
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Refunds after Return | 1
Customer Services Total | | | 194
Live Sales | Pre-Sale | Help in completing the order | 18
| | Help placing new order | 11
Live Sales Total | | | 29
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
No Answer Total | | | 11
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 9
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 2
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 2
PreSales Total | | | 10
Grand Total | | | 245

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 2 | 1 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 10 | 12
Ali hazzaa | 7 | 1 | 2 | 4 | 4 | 25 | 43
! Hassan Saeed | 1 | 1 | 1 | 2 | 5 | 12 | 22
Naji Shabanh | 3 | 5 | 1 | 1 | 2 | 8 | 20
Mohiuddin Lsm | 28 | 3 | 10 | 2 | 7 | 15 | 65
Ali Ibraheem | 3 | 1 | 1 | 4 | 0 | 11 | 20
Doaa Almutawa | 0 | 4 | 10 | 1 | 2 | 5 | 22
Asma Alotaibi | 1 | 2 | 0 | 2 | 2 | 13 | 20
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abdallah Ahmed | 0 | 0 | 0 | 0 | 2 | 9 | 11
Jaber Almarri | 0 | 4 | 0 | 2 | 1 | 3 | 10
Mohad Kmali | 9 | 5 | 3 | 4 | 1 | 8 | 30
Khaled Sufian | 9 | 4 | 0 | 0 | 2 | 3 | 18
Abdullah Otaibi | 5 | 0 | 3 | 1 | 1 | 5 | 15
taher Mohammad | 2 | 0 | 3 | 0 | 4 | 5 | 14
Md Yahya | 4 | 2 | 3 | 2 | 1 | 3 | 15
Sultan Motawa | 6 | 3 | 2 | 1 | 1 | 2 | 15
Faisal Abdullah | 8 | 0 | 1 | 5 | 2 | 2 | 18
Hasan Nour | 2 | 1 | 0 | 0 | 1 | 0 | 4
Abdullah Abuthnain | 0 | 2 | 0 | 0 | 1 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 3 | 0 | 2 | 0 | 0 | 0 | 5
Grand Total | 94 | 38 | 42 | 32 | 40 | 143 | 389

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 1 | 2 | 4 | 8 | 16
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 4 | 1 | 0 | 1 | 1 | 2 | 9
Doaa Almutawa | 0 | 0 | 2 | 4 | 3 | 1 | 10
Faisal Abdullah | 4 | 0 | 0 | 0 | 2 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Md Yahya | 9 | 2 | 1 | 1 | 0 | 0 | 13
Mohad Kmali | 5 | 0 | 0 | 1 | 0 | 0 | 6
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
taher Mohammad | 8 | 1 | 1 | 1 | 0 | 0 | 11
Khaled Sufian | 5 | 0 | 1 | 0 | 0 | 0 | 6
Mohiuddin Lsm | 6 | 0 | 1 | 0 | 0 | 0 | 7
Naji Shabanh | 1 | 1 | 1 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 53 | 6 | 9 | 12 | 12 | 13 | 105

Please feel free to reach out for any further clarifications.