Subject: Daily performance summary for LiveSalesman team for May 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for May 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 23 | 0 | 1 | 0 | 0 | 24
Aws Adra | 0 | 3 | 18 | 0 | 3 | 24
Raghwendra Pratap Singh | 0 | 0 | 17 | 0 | 0 | 17
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 2 | 33 | 0 | 0 | 35
Malek Hosan | 14 | 0 | 0 | 7 | 0 | 21
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 13 | 0 | 2 | 0 | 1 | 16
Abu Sufian | 1 | 3 | 44 | 0 | 0 | 48
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Gaurav Payal | 0 | 10 | 42 | 0 | 0 | 52
Waseem Ahemad . Khan | 0 | 0 | 4 | 0 | 10 | 14
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 4
Grand Total | 59 | 18 | 161 | 7 | 14 | 259

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 12
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Delay collection | 1
| | Refund for Other reason | 2
| | Refunds after Return | 3
Customer Services Total | | | 40
PreSales | Other Enquiry | (blank) | 2
| | Offers | 4
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 81
PreSales Total | | | 91
Grand Total | | | 131

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 20 | 0 | 0 | 0 | 0 | 6 | 26
Malek Hosan | 3 | 0 | 1 | 0 | 0 | 0 | 4
Abu Sufian | 6 | 2 | 0 | 0 | 0 | 0 | 8
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 45 | 2 | 1 | 0 | 0 | 6 | 54

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 0 | 1 | 2 | 1 | 7 | 15
Ankit Kumar | 5 | 0 | 1 | 1 | 0 | 8 | 15
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 8 | 12
Waseem Ahemad . Khan | 5 | 1 | 1 | 2 | 3 | 9 | 21
Aws Adra | 5 | 0 | 0 | 1 | 0 | 4 | 10
Abu Sufian | 5 | 8 | 2 | 4 | 2 | 3 | 24
Raghwendra Pratap Singh | 1 | 1 | 3 | 1 | 1 | 5 | 12
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 1 | 1 | 4
Tathru Nukhu | 0 | 2 | 1 | 1 | 1 | 0 | 5
Gaurav Payal | 7 | 2 | 3 | 3 | 1 | 0 | 16
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 37 | 15 | 13 | 16 | 10 | 45 | 136

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 1 | 2 | 0 | 2 | 3 | 8
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 1 | 1 | 3
Ankit Kumar | 1 | 2 | 0 | 1 | 0 | 1 | 5
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 5 | 5
Waseem Ahemad . Khan | 2 | 0 | 3 | 2 | 1 | 2 | 10
Raghwendra Pratap Singh | 3 | 1 | 0 | 0 | 1 | 2 | 7
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 0 | 1 | 0 | 1 | 0 | 2
Grand Total | 6 | 4 | 7 | 3 | 6 | 15 | 41

Please feel free to reach out for any further clarifications.