Subject: Daily performance summary for LiveSalesman team for Apr 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 1 May 2022 09:05:32 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 2 | 46 | 7 | 55
Mohad Kmali | 0 | 13 | 31 | 6 | 50
Asma Alotaibi | 0 | 0 | 70 | 1 | 71
Mohiuddin Lsm | 0 | 17 | 23 | 12 | 52
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 42 | 1 | 44
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 16 | 0 | 3 | 19
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 2 | 20 | 3 | 25
Hasan Nour | 0 | 3 | 0 | 1 | 4
Khaled Sufian | 0 | 1 | 27 | 1 | 29
Md Yahya | 0 | 6 | 51 | 0 | 57
Naji Shabanh | 0 | 3 | 0 | 1 | 4
Sultan Motawa | 0 | 2 | 20 | 6 | 28
taher Mohammad | 0 | 1 | 6 | 0 | 7
Grand Total | 1 | 67 | 337 | 42 | 447

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 60
| Delivery Related | Delayed Delivery (HH) | 2
| | Delivery Status | 101
| | Missing items\parts | 2
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 2
Customer Services Total | | | 176
Live Sales | Pre-Sale | Help in completing the order | 2
| | Help placing new order | 4
Live Sales Total | | | 6
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 4
| | Payment Methods | 1
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| Product Related | Product Specification | 9
PreSales Total | | | 18
Grand Total | | | 203

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 2 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 11 | 13
Ali hazzaa | 4 | 2 | 0 | 3 | 5 | 26 | 40
! Hassan Saeed | 3 | 0 | 1 | 4 | 4 | 14 | 26
Naji Shabanh | 5 | 5 | 0 | 2 | 2 | 7 | 21
Mohiuddin Lsm | 16 | 11 | 1 | 5 | 6 | 15 | 54
Ali Ibraheem | 2 | 1 | 1 | 3 | 1 | 10 | 18
Doaa Almutawa | 2 | 5 | 7 | 2 | 1 | 6 | 23
Asma Alotaibi | 2 | 1 | 0 | 4 | 2 | 13 | 22
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 5 | 5
Abdallah Ahemad | 0 | 0 | 0 | 1 | 1 | 7 | 9
Jaber Almarri | 4 | 0 | 1 | 1 | 1 | 3 | 10
Mohad Kmali | 14 | 4 | 1 | 4 | 1 | 8 | 32
Khaled Sufian | 8 | 0 | 0 | 0 | 3 | 2 | 13
Abdullah Otaibi | 6 | 2 | 1 | 1 | 1 | 5 | 16
taher Mohammad | 1 | 1 | 2 | 2 | 2 | 5 | 13
Md Yahya | 7 | 4 | 3 | 2 | 1 | 3 | 20
Sultan Motawa | 6 | 5 | 1 | 1 | 0 | 2 | 15
Faisal Abdullah | 8 | 0 | 2 | 4 | 3 | 1 | 18
Hasan Nour | 2 | 1 | 0 | 1 | 1 | 0 | 5
Abdullah Abuthnain | 2 | 0 | 1 | 0 | 1 | 0 | 4
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 3 | 0 | 2 | 0 | 0 | 0 | 5
Grand Total | 98 | 42 | 25 | 41 | 36 | 143 | 385

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 2 | 2 | 3 | 8 | 16
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 6 | 0 | 1 | 0 | 0 | 2 | 9
Doaa Almutawa | 0 | 1 | 3 | 3 | 2 | 1 | 10
Faisal Abdullah | 2 | 0 | 0 | 0 | 1 | 0 | 3
Khaled Sufian | 2 | 0 | 1 | 1 | 1 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 1 | 0 | 3
Abdallah Ahemad | 0 | 0 | 0 | 1 | 0 | 0 | 1
Md Yahya | 14 | 1 | 1 | 1 | 0 | 0 | 17
Mohad Kmali | 5 | 0 | 0 | 1 | 0 | 0 | 6
! Hassan Saeed | 1 | 0 | 0 | 1 | 0 | 0 | 2
taher Mohammad | 2 | 1 | 1 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 5 | 0 | 1 | 0 | 0 | 0 | 6
Naji Shabanh | 4 | 2 | 0 | 0 | 0 | 0 | 6
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 50 | 6 | 10 | 11 | 8 | 13 | 98

Please feel free to reach out for any further clarifications.