Subject: Daily performance summary for LiveSalesman team for Apr 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 1 May 2022 09:01:32 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 28 | 0 | 17 | 0 | 0 | 45
Aws Adra | 0 | 6 | 33 | 0 | 7 | 46
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 3 | 5 | 17 | 0 | 2 | 27
Amir Aziz | 7 | 0 | 1 | 5 | 1 | 14
Tathru Nukhu | 0 | 1 | 42 | 0 | 0 | 43
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 8 | 0 | 0 | 0 | 0 | 8
Ankit Kumar | 19 | 7 | 14 | 0 | 5 | 45
Alhamzi Mohammed | 1 | 1 | 28 | 0 | 0 | 30
Raghwendra Pratap Singh | 0 | 1 | 11 | 0 | 8 | 20
Waseem Ahemad . Khan | 0 | 7 | 27 | 0 | 1 | 35
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 66 | 28 | 190 | 5 | 24 | 313

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 33
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 22
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 72
Live Sales | (blank) | (blank) | 1
Live Sales Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 1
| Other Enquiry | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 8
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 44
PreSales Total | | | 58
Grand Total | | | 134

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 13 | 1 | 0 | 0 | 0 | 5 | 19
Jok Kuol | 2 | 0 | 0 | 1 | 0 | 0 | 3
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 6 | 1 | 0 | 0 | 0 | 0 | 7
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 32 | 3 | 0 | 1 | 0 | 5 | 41

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 0 | 2 | 2 | 1 | 6 | 13
Ankit Kumar | 6 | 1 | 1 | 0 | 0 | 8 | 16
Jok Kuol | 6 | 0 | 0 | 1 | 0 | 8 | 15
Waseem Ahemad . Khan | 7 | 1 | 0 | 2 | 4 | 8 | 22
Aws Adra | 5 | 0 | 1 | 0 | 0 | 4 | 10
Abu Sufian | 9 | 5 | 2 | 2 | 2 | 4 | 24
Raghwendra Pratap Singh | 1 | 3 | 1 | 1 | 1 | 5 | 12
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 1 | 4
Tathru Nukhu | 2 | 2 | 0 | 0 | 1 | 0 | 5
Gaurav Payal | 4 | 2 | 4 | 2 | 1 | 0 | 13
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 45 | 15 | 11 | 11 | 10 | 44 | 136

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 1 | 2 | 0 | 2 | 3 | 8
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 1 | 1 | 3
Ankit Kumar | 2 | 1 | 0 | 1 | 0 | 1 | 5
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 5 | 6
Waseem Ahemad . Khan | 1 | 1 | 3 | 1 | 2 | 1 | 9
Raghwendra Pratap Singh | 5 | 0 | 0 | 0 | 2 | 1 | 8
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 4 | 6 | 2 | 8 | 13 | 45

Please feel free to reach out for any further clarifications.