Subject: Tech Support Candidate - Ruchi Tiwari
From: Ruchi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Apr 2022 14:17:07 -0400

| | Tech Support Test

Name | Ruchi Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8076813312
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Customer Service Executive | NA | 41250
Previous Employer 1 | Startek(Aegis) | Customer Support Serviec | 02/2021 | 21000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the below steps:
1. I will check the URL of the website whether I have entered it correct or not.
2. After checking the URL, now I will check the error message like what message it is showing or what error code it is returning.
3. Once I will get to know the error code or message, I will take the relevant steps to resolve it.
4. If the error message is related to network issue then in that case I will check my net connection as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps to connect a Bluetooth speaker to mobile:
1. Turn of the Bluetooth speaker.
2. Long press its power button to make it visible or ready for pair.
3. Now, turn on the mobile bluetooth by going in the mobile setting and then inside bluetooth option.
4. Now search for the Bluetooth speaker name.
5. Select the name of the Bluetooth speaker and once you select the name, your mobile will connect with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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