Subject: Tech Support Candidate - GAURAV KUMAR
From: GAURAV KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Apr 2022 08:57:55 -0400

| | Tech Support Test

Name | GAURAV KUMAR
E-mail | [email-masked]
Phone Number | (91) 8174953845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 59
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptara | Project Coordinator | Working | 40500
Previous Employer 1 | Lufthansa Airways | Technical Support | 12-06-2021 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the particular website is not working on my browser I will try to rectify it by using below steps:

1. Restart My Device- Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

2. Make Sure the Internet Connection Works- for this
a) Open your browser. In the address bar at the top, type in www.ndtv.com, then push Enter or Return.
b) Make sure you're able to load www.ndtv.com.
c)Make sure search results load properly.
d) If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3. Check if the Website is Down for Everybody or Just Me - It's a good idea to test if the site you're trying to access is down for everyone, or just you.

4. Refresh the page- Sometimes when we load a webpage, things just don't work quite right - for too many reasons to list, a page might just simply not load correctly the first time. So the first thing to try is simply reloading the page.

5. Make sure JavaScript is enabled- While all websites should aim to work as best as possible without relying on JavaScript, the fact is that most websites these days do unfortunately require JavaScript to be enabled. If we don't have JavaScript enabled then some websites won't load at all, or will only partially load, so making sure we've got it enabled in our web browser is a good place to start.

6. Make sure Cookies are enabled- The next step is to check whether cookies are enabled.If normal/first-party cookies aren't enabled in our browser, we can try enabling them to see if it helps.

7. Clear your cache and cookies

8. Make sure our web browser is up to date- If we're using a very old web browser then it might be having trouble working with modern websites.

9. Try a different web browser- Not all web browsers are created equally - some have more features than others, and some might have bugs or limitations with certain features that prevent some websites from working properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a Bluetooth speaker to our mobile phone-

1. Open the Settings app.

2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3. Select Bluetooth to view the options.

4. Select Pair new device to place the Bluetooth device in pairing mode.

5. Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up. (Make sure the Bluetooth speaker is in pairing mode during this time)

6. Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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