Subject: Daily performance summary for LiveSalesman team for Apr 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Apr 2022 09:07:32 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 7 | 0 | 2 | 9
Mohiuddin Lsm | 0 | 4 | 20 | 5 | 29
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 1 | 3
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 2 | 18 | 1 | 21
Asma Alotaibi | 0 | 0 | 76 | 1 | 77
Mohad Kmali | 0 | 5 | 23 | 12 | 40
Rayan Suliman | 0 | 0 | 12 | 0 | 12
Malek Hosan | 2 | 1 | 12 | 0 | 15
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 7 | 0 | 0 | 7
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 2 | 28 | 3 | 33
Ali hazzaa | 0 | 4 | 39 | 6 | 49
Khaled Sufian | 0 | 4 | 14 | 3 | 21
Md Yahya | 0 | 9 | 60 | 4 | 73
Naji Shabanh | 0 | 13 | 2 | 4 | 19
Faisal Abdullah | 0 | 0 | 25 | 1 | 26
Hasan Nour | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 61 | 329 | 44 | 436

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 21
| | Delayed Delivery (Furniture) | 30
| | Delayed Delivery (HH) | 5
| | Delivery Status | 90
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 6
Customer Services Total | | | 181
Live Sales | Pre-Sale | Help in completing the order | 12
| | Help placing new order | 2
Live Sales Total | | | 14
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 2
No Answer Total | | | 5
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Store Location | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 10
| | Product Specification | 6
PreSales Total | | | 20
Grand Total | | | 220

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 4 | 1 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 11 | 11
Ali hazzaa | 6 | 2 | 1 | 7 | 3 | 25 | 44
! Hassan Saeed | 4 | 1 | 2 | 5 | 6 | 11 | 29
Naji Shabanh | 8 | 2 | 0 | 4 | 1 | 7 | 22
Mohiuddin Lsm | 11 | 11 | 2 | 6 | 5 | 18 | 53
Ali Ibraheem | 2 | 1 | 3 | 2 | 1 | 10 | 19
Doaa Almutawa | 4 | 11 | 2 | 3 | 0 | 6 | 26
Asma Alotaibi | 3 | 0 | 1 | 3 | 2 | 13 | 22
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 5 | 5
Abdallah Ahemad | 0 | 0 | 0 | 2 | 0 | 6 | 8
Jaber Almarri | 4 | 0 | 1 | 1 | 1 | 3 | 10
Khaled Sufian | 10 | 0 | 0 | 3 | 1 | 3 | 17
Mohad Kmali | 11 | 4 | 1 | 6 | 1 | 8 | 31
Abdullah Abuthnain | 2 | 1 | 1 | 2 | 0 | 1 | 7
taher Mohammad | 1 | 3 | 0 | 2 | 2 | 5 | 13
Md Yahya | 9 | 4 | 0 | 3 | 1 | 2 | 19
Sultan Motawa | 4 | 3 | 2 | 0 | 0 | 4 | 13
Abdullah Otaibi | 3 | 3 | 0 | 1 | 2 | 3 | 12
Faisal Abdullah | 1 | 1 | 1 | 4 | 3 | 1 | 11
Hasan Nour | 2 | 0 | 0 | 1 | 1 | 0 | 4
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 86 | 48 | 18 | 58 | 30 | 142 | 382

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 2 | 3 | 2 | 7 | 16
Alhamzi Mohammed | 2 | 0 | 1 | 0 | 0 | 1 | 4
Ali hazzaa | 11 | 0 | 1 | 0 | 0 | 2 | 14
Doaa Almutawa | 0 | 4 | 6 | 1 | 1 | 1 | 13
Mohad Kmali | 2 | 0 | 0 | 1 | 0 | 1 | 4
Ali Ibraheem | 1 | 0 | 0 | 0 | 1 | 0 | 2
Faisal Abdullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 0 | 0 | 3
Md Yahya | 12 | 1 | 0 | 1 | 0 | 0 | 14
! Hassan Saeed | 1 | 0 | 1 | 0 | 0 | 0 | 2
Abdullah Otaibi | 0 | 0 | 1 | 0 | 0 | 0 | 1
taher Mohammad | 3 | 1 | 1 | 0 | 0 | 0 | 5
Khaled Sufian | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Naji Shabanh | 7 | 1 | 0 | 0 | 0 | 0 | 8
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 48 | 11 | 13 | 7 | 5 | 13 | 97

Please feel free to reach out for any further clarifications.