Subject: Daily performance summary for LiveSalesman team for Apr 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Apr 2022 09:04:51 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 2 | 3 | 15 | 0 | 7 | 27
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 19 | 2 | 16 | 0 | 2 | 39
Raghwendra Pratap Singh | 0 | 0 | 12 | 0 | 4 | 16
Aws Adra | 0 | 1 | 26 | 0 | 6 | 33
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 0 | 0 | 16 | 0 | 19
Amir Aziz | 12 | 0 | 0 | 0 | 0 | 12
Abu Sufian | 8 | 9 | 32 | 0 | 3 | 52
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 6 | 0 | 2 | 8
Alhamzi Mohammed | 0 | 1 | 10 | 0 | 0 | 11
Gaurav Payal | 0 | 6 | 41 | 0 | 0 | 47
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 44 | 22 | 158 | 16 | 24 | 264

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 37
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 67
Mattress Related | Post-Sales | Product Complaints | 1
| | Sagging | 1
Mattress Related Total | | | 2
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Store Availability | 9
| | Store Location | 4
| Policy Related | Delivery Cost | 1
| Product Related | Pricing | 1
| | Product Specification | 61
PreSales Total | | | 79
Grand Total | | | 149

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 1 | 0 | 0 | 0 | 5 | 14
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 5 | 0 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 24 | 2 | 1 | 0 | 0 | 5 | 32

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 1 | 2 | 1 | 1 | 6 | 13
Ankit Kumar | 0 | 2 | 1 | 0 | 0 | 8 | 11
Jok Kuol | 3 | 0 | 0 | 3 | 0 | 8 | 14
Waseem Ahemad . Khan | 2 | 1 | 1 | 3 | 3 | 7 | 17
Aws Adra | 1 | 0 | 2 | 0 | 1 | 3 | 7
Abu Sufian | 15 | 2 | 2 | 1 | 1 | 5 | 26
Raghwendra Pratap Singh | 2 | 4 | 0 | 1 | 1 | 4 | 12
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 1 | 4
Tathru Nukhu | 2 | 1 | 0 | 2 | 1 | 0 | 6
Gaurav Payal | 9 | 4 | 2 | 3 | 2 | 0 | 20
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 39 | 16 | 10 | 15 | 10 | 42 | 132

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 2 | 0 | 1 | 1 | 3 | 8
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1 | 1 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 4 | 0 | 0 | 0 | 2 | 3 | 9
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 1 | 3
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 5 | 9
Waseem Ahemad . Khan | 6 | 5 | 1 | 2 | 1 | 2 | 17
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 1 | 0 | 1 | 0 | 0 | 2
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 19 | 9 | 1 | 5 | 5 | 17 | 56

Please feel free to reach out for any further clarifications.