Subject: Tech Support Candidate - Ramji Sahu
From: Ramji Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 15:43:53 -0400

| | Tech Support Test

Name | Ramji Sahu
E-mail | [email-masked]
Phone Number | (91) 7849845602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NxTera NSEIT Pvt Ltd | It Supervisor | 31 December | 15000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Firstly I will restart the System.
2-Make sure internet connection works means System has good internet connection.
3- I will check that website has heavy traffic or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Firstly I will long press the power button of Bluetooth speaker.
2- I will press on Bluetooth button in my mobile phone and long press
3- Click on searching new device
4- Clicking on pair new device
5- Hence connected successfully

What according to you makes you a good candidate for customer service or technical support job?

I have good communication and convincing skill.
I have experience in tech support which is the benicial point.
I have quick decision making skill and early learning.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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