Subject: English Language Test - Abhishek Banerjee
From: Abhishek Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 15:36:00 -0400

| | Foreign Language Screening Test

Name | Abhishek Banerjee    /  (91) 8447031698    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Ma'am,

Subject : Regarding the order of Hand bag.

Thank you for contacting with us for the status of your order. I have checked the details and found that the courier was unable to locate your address which was mentioned by you. I sincerely apologies for this inconvenience.

Please confirm the below address if it is correct, to avoid any hassle. We do not want our customers to experience this. Since we already shipped the order and handed over the same day when the order was place.

As a goodwill gesture, we are offering you flat 5% off on your next order. Please do accept our offer.

Regards,

Abhishek.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Subject : Regarding the TV cabinet.

Thank you for contacting us regarding your recent order for TV cabinet. I am sorry for the inconvenience caused. We do not want our customers to experience this. It might be possible while transporting your cabinet it got the scratches.

As I checked and found that your order is still under replacement period. I have raised a ticket for replacement and it will be delivered within 3-5 business days.

Apart from this, is there anything else we can help you with. Please write to us. Thank you for shopping with us.

Regards,

Abhishek

| |