Subject: Re: KSA WebTeam - Less Productivity
From: Saurabh Dadu <[email-masked]>
To: Abdulmajeed <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 29 Apr 2022 16:50:31 +0000

Dear Abdulmajeed,

Thanks for your email.

The target for each 8 hour shift is based on how new/old they are and is mentioned below (as well as in the trailing original email from Ashish):

For the new batch, we will have their targets: 1st 25-30 2nd Week 40-50
3rd and 4th week 60-75, after 1 Month the minimum will be 90.

Ashish has done the calculation based on total hours they worked. Normally we would do this on a daily basis or weekly basis. Ashish has averaged out the total hours an agent worked during April and their total productivity, compare to what it should have been based on the goals above.

If you need further breakdown, @Ashish Dabral<mailto:[email-masked]> will be happy to provide you. Please ask Ashish directly via an email what data you need. We are happy to provide you any support you require.

Maha and Turki in my opinion won't last in the team with their current performance. I want to understand what's the reason for their poor performance? Is it an issue with training, coaching or is it a will issue? Can something be done to immediately bring them up to the expected standards?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Abdulmajeed <[email-masked]>
Sent: 29 April 2022 9:54 PM
To: Saurabh Dadu <[email-masked]>
Cc: [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Re: KSA WebTeam - Less Productivity

Hello Saurabh,

Thanks for your email.

The data presented in the sheet isn't clear. what's the actual target
that had been calculated for each agent and how many working days?. also
does it take into consideration the working hours for Ramadan and it
should be 60 tickets a day as discussed before?

Thanks

On 2022-04-29 16:30, Saurabh Dadu wrote:
> Dear Abdulmajeed,
>
>  I hope you are well. We are happy that many agents are meeting their
> targets.
>
>  However we still see many other agents falling too far behind. Kindly
> see below the attendance mark downs that would have to be done for the
> following agents due to their performance/productivity below target.
> Kindly make update the roster to reflect their hours as per the sheet
> below.
>
>                 Name
>                 Target
>                 Productivity
>                 Variance
>                 Hours As per Roster
>  Actual hours as per Producitivty
>
>                 Shehanah Khalid
>                 1530
>                 1247
>                 283
>                 104
>                 85
>
>                 Shahad Albelihed
>                 1700
>                 1644
>                 56
>                 122
>                 118
>
>                 Hessah Alsufayyan
>                 1175
>                 925
>                 250
>                 116
>                 91
>
>                 Abdulrahman alqumea
>                 1180
>                 1128
>                 52
>                 122
>                 117
>
>                 Turki Alotaibi
>                 910
>                 587
>                 323
>                 108
>                 70
>
>                 Maha Alrasheedi
>                 825
>                 523
>                 302
>                 110
>                 70
>
>                 682
>                 550.09
>
>  We will make an exception for the following agents this month since
> they are not too far from the expectation, with expectation that next
> month they would meet their targets:
>
>        * Shahad Albelihed
>
>        * Abdulrahman alqumea
>
>        *
>
>  Since the variance is highest for Turki Alotaibi, we would like to
> place him on a final warning. Should his productivity not improve
> considerably over coming days, we would like him to be removed from
> the account effective immediately.
>
>  Kindly take appropriate action on your side.
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
>
> -------------------------
>
> From: Ashish Dabral <[email-masked]>
> Sent: 29 April 2022 5:51 PM
> To: Saurabh Dadu <[email-masked]>
> Cc: Deeksha Dadu <[email-masked]>
> Subject: KSA WebTeam - Less Productivity
>
> Hello Sir,
>
> While checking productivity I found less productivity for these below
> agents from KSA web team. They need to correct their working hours in
> roster as per below table(Last column).
>
>                 Name
>                 Target
>                 Productivity
>                 Variance
>                 Hours As per Roster
>  Actual hours as per Producitivty
>
>                 Shehanah Khalid
>                 1530
>                 1247
>                 283
>                 104
>                 85
>
>                 Shahad Albelihed
>                 1700
>                 1644
>                 56
>                 122
>                 118
>
>                 Hessah Alsufayyan
>                 1175
>                 925
>                 250
>                 116
>                 91
>
>                 Abdulrahman alqumea
>                 1180
>                 1128
>                 52
>                 122
>                 117
>
>                 Turki Alotaibi
>                 910
>                 587
>                 323
>                 108
>                 70
>
>                 Maha Alrasheedi
>                 825
>                 523
>                 302
>                 110
>                 70
>
>                 682
>                 550.09
>
> Note: - I have marked their targets as per below details shared by
> Abdul majed.
>
>  For the new batch, we will have their targets: 1st 25-30 2nd Week
> 40-50
>
>  3rd and 4th week 60-75, after 1 Month the minimum will be 90.
>
> Regards,
> Ashish Dabral