Subject: Re: New Joining - Chinese Agent
From: Ashish Dabral <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, hnyr <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Fri, 29 Apr 2022 05:32:07 -0700 (MST)

Hi All, 

All credentials have been disabled for Lao. 

Regards, 
Ashish Dabral 

From: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "hnyr" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "saurabh" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Friday, April 29, 2022 2:59:33 PM 
Subject: RE: New Joining - Chinese Agent 

Hi Pritish, 

I removed Lao from Teams. 

	

Venlig hilsen / Best regards 

Josephine Veena Dorairaj 
Technical Support Specialist, Global Support and Services 
+45 21684511 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/b20 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposaudiogaming ] [ https://twitter.com/eposaudiogaming ] [ https://www.linkedin.com/company/eposaudio ] [ https://www.instagram.com/eposaudiogaming ] [ https://www.youtube.com/eposgaming ] 

From: Pritish Nandi <[email-masked]> 
Sent: 29. april 2022 11:22 
To: Ashish Dabral <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Subject: Re: New Joining - Chinese Agent 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta and Ashish, 

This is to inform you that we had to let go of the New Chinese Agent as her performace was not up to the mark. She was very slow in learning and was not able to cope up with the product training. 

Tiantian has decided to stay back and continue to work for us. 

Hi @Ashish please disable her access to Talkdesk, Zendesk, Email and Teams. 

Hi @Josephine, please remove her from Demant teams. 

Apologies for the confusion and inconvenience. 

Regards, 

Pritish 

From: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] >, "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 28, 2022 11:54:11 AM 
Subject: Re: New Joining - Chinese Agent 

Hi Pritish, 

I have created Zendesk and Talkdesk credentials for Lao. 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "hnyr" < [ mailto:[email-masked] | [email-masked] ] >, "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 27, 2022 2:05:33 PM 
Subject: Re: New Joining - Chinese Agent 

Hi Ashish, 

Could you please provide Zendesk and Talkdesk access to the new Chinese Agent as she has completed GDPR Training and Quiz. 

Regards, 

Pritish 

From: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 20, 2022 5:17:02 PM 
Subject: Re: New Joining - Chinese Agent 

Thank you Heta, 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 20, 2022 3:50:02 PM 
Subject: RE: New Joining - Chinese Agent 

Hi Pritish, 

I have added her to Teams. 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 20. april 2022 08:33 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New Joining - Chinese Agent 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

Just to update you that we have a new chinese agent joined us and she would be a replacement for Tiantian Xiang. 

Unfortunately, Tiantian has decided to leave us due to some personal issues. Her last working day would be 29th April 2021. 

PFB the details for the new candidate: 

Name: Lao Qing 

Email: [ mailto:[email-masked] | [email-masked] ] 

Teams: [ mailto:[email-masked] | [email-masked] ] 

Could you please add her to Demant Teams for ease of Training? Thank you in advance. 

Regards, 

Pritish Nandi