Subject: Tech Support Candidate - Arbab Hussain Arbab
From: Arbab Hussain Arbab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 05:14:29 -0400

| | Tech Support Test

Name | Arbab Hussain Arbab
E-mail | [email-masked]
Phone Number | (91) 9023959844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SJE Expers Pvt Ltd | Team Lead | Dec 2021 | 60000
Previous Employer 2 | Apical consulting Pvt Ltd | Tech Support Executive | Dec 2018 | 50000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check Network Connection
2. Try a Different Browser
3. Check if the Website is Down for Everybody or Just Me
3. Restart Your Computer
4. Try a Different Device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
2. Go to Settings > Bluetooth
3. Tap the device to connect.
4. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factors to be considered  to be a great candidate of a customer service or technical support job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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