Subject: English Language Test - Mansi Bansal
From: Mansi Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 04:38:09 -0400

| | Foreign Language Screening Test

Name | Mansi Bansal    /  (91) 8192056401    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry sir/ mam for the inconvenience caused to u.
We are working on the issue .
Soon your query will be solve , have some patience.
Have a great day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,  go through the site
And there's a option where u can replace tv cabinet.
Within 2-3 days our delivery man will take that tv cabinet from your home .
Have a nice day !
Thankyou for contacting us .

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