Subject: English Language Test - Bhawana Sepaia
From: Bhawana Sepaia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 03:13:07 -0400

| | Foreign Language Screening Test

Name | Bhawana Sepaia    /  (91) 7876660173    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for reaching out to us.

We understand your concern regarding the status of your order. Your courier was dispatched to the given address but there seems to be an error with the delivery address. We would request you to check your delivery address once again and let us know if there seems to be some problem with it.

If possible, we will try to redeliver it, or you can reorder it after checking the delivery address. Sorry for the inconvenience caused. Reach out to us for further help. We are here to help you out in any way possible.

Best regards
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Please accept our apologies for the inconvenience caused to you.

We request you to send the details of your order. We will send in a team member by tomorrow to check the product purchased by you who will help you out with your concern.

If it still does not satisfies you, we will try to replace the cabinet with a new one.

Please let us know any other concern you have and we will help you out in every possible way.

Best regards
Homebox Team

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