Subject: English Language Test - Shahid Bashir
From: Shahid Bashir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 02:07:47 -0400

| | Foreign Language Screening Test

Name | Shahid Bashir    /  (+91) 9797175813    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Shahid"
This Is with respect to your order placed by you.

Dear Customer"
Your Product Has been Shipped "
We Are Trying To deliver your product on the address Given By you at the time of order placement"But We Are Really
Sorry To say that We Could not find your address and could not reach on the same"you are being requested kindly Cancel Your order and place a fresh new order with proper address"
THANKYOU & Regards
Live Salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

This is respect to your tv cabinet product you have purchased"

We Are Really Sorry For the inconvenience you are facing by our installation team" We Apologise for the same and let you know that your product is under 15 days of Return policy By the seller end.You Can Place A Return Request Of the product On our Application"You will get better help and better support by Our side.

Thanks&Regarding
Home Box team

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